Returns Policy

Returns Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are non-returnable, including:

  • Perishable goods (e.g. food, flowers, newspapers, or magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable):

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank. Processing time is often required before a refund is visible.
If you’ve done all of this and still haven’t received your refund, please contact us at jdcueva66@gmail.com.

Sale Items (if applicable):
Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges (if applicable):
We only replace items if they are defective or damaged. To request an exchange for the same item, contact us at jdcueva66@gmail.com and send your item to:

Via Samborondon km 3, Guayaquil, Guayas, 092301, Ecuador

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we’ll issue a refund to the gift giver.

Shipping:
To return your product, please mail it to:

Via Samborondon km 3, Guayaquil, Guayas, 092301, Ecuador

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.